Will we take out all of our anger on machines that are continuing to learn from our language, feedback, and sentiment? Potentially anger that’s rooted in something much deeper than the surfacing over-reaction to a minor inconvenience. Moving forward, how will we treat others – human and machine? While this example is a hypothetical scenario, it begs to explore a broader question. She’s been through a lot and could benefit from a laugh herself. Because I know how silly Alexa can be when she doesn’t hear me correctly.
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How would you speak to this Alexa? Would you tell her to shut up when she repeated back Meatwood Mac instead of Fleetwood Mac? Or would you be kind to respect the fact that Alexa herself is going through her own growth and could benefit from others being patient with her? She would do anything for me, you, or the stranger on the side of the road. She lives alone, has clear symptoms of Post Traumatic Stress Disorder (PTSD) and has an absolute heart of gold. Not to mention five years ago she watched the love of her life run off of the road on his motorcycle to become a vegetable and die 3 years later. Her elderly mom who is also her best friend is in a nursing home and they may have just found a lump in her breast that’s likely cancer. Let’s take a moment to pretend Alexa is human like us.Īlexa had a bad day. The line between artificial and human intelligence continues to blur. Is a real person behind the chat box on the e-commerce store? Or is it a bot that can answer your questions, arguably better than a human could? We’re in a position where technology blends seamlessly with the world around us and in many cases, it’s indistinguishable.
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While our Lyft driver could give us a negative review and vice-versa, there’s little stopping us from being downright mean to someone that we’ll likely never see again.
Just as it’s easy to get frustrated with a loved one that didn’t pick up our phone call, a stranger that totally screwed up our food order, or a Lyft driver that took the wrong turn. It’s easy to get frustrated by miscommunication with technology that’s supposed to make our lives easier.
“Shuffling songs by Fleetwood Mac on Spotify.” “Come on! ALEXA! Play Fleetwood Mac on Spotify!” “I’m sorry, I can not find any songs by Meatwood Mac on Amazon.”
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